Butler Machinery Co.

Truck/Ag/Power Systems Service Manager



Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.



  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. 
  • Maintains a high level of customer satisfaction.
  • Schedules work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
  • Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
  • Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
  • Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
  • Handles documentation and resolution of Goodwill claims with manufacturers. 
  • Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
  • Interviews and hires personnel for service department.
  • Maintains a safe, clean, neat and orderly work environment.
  • Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
  • Resolving customer disputes to ensure fair value for the customer and company.
  • Reviews work orders and ensure timeliness of completion and accuracy.
  • Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.



  • Manages and promotes a safe working environment in accordance with BMC Safety Program.
  • Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
  • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
  • Communicates with and coaches employees on assignments, providing technical expertise as needed.
  • Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.


  • Mechanical experience with the Truck/Ag/Power Systems product lines we represent
  • Two year degree or equivalent experience and training preferred
  • Prior supervisory experience or Service Management Training preferred
  • Excellent customer service skills
  • Good oral and written communication skills
  • Computer knowledge
  • Must have good leadership, detail and organizational skills.
  • Ability and willingness to work flexible hours
  • Must possess a clean driving record



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed