Butler Machinery Co.

Truck/Ag/Power Systems Service Manager

US-ND-Bismarck
ID
2017-1708
Category
Management

Overview

Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. 
  • Maintains a high level of customer satisfaction.
  • Schedules work in service area in an effective manner that allows for the best use of the available space and the best service for our customers.
  • Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination.
  • Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies.
  • Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate.
  • Handles customer related service functions such as job scheduling, job progress, warranty issues, etc.
  • Handles documentation and resolution of Goodwill claims with manufacturers. 
  • Determines needs relating to special tooling, equipment, vehicles, and work hours, etc.
  • Interviews and hires personnel for service department.
  • Maintains a safe, clean, neat and orderly work environment.
  • Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
  • Resolving customer disputes to ensure fair value for the customer and company.
  • Reviews work orders and ensure timeliness of completion and accuracy.
  • Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
  • Works within and promotes vision, mission, and values of BMC.
  • Performs other duties as assigned.

 

SUPERVISORY DUTIES

  • Manages and promotes a safe working environment in accordance with BMC Safety Program.
  • Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
  • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
  • Communicates with and coaches employees on assignments, providing technical expertise as needed.
  • Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

Qualifications

  • Mechanical experience with the Truck/Ag/Power Systems product lines we represent
  • Two year degree or equivalent experience and training preferred
  • Prior supervisory experience or Service Management Training preferred
  • Excellent customer service skills
  • Good oral and written communication skills
  • Computer knowledge
  • Must have good leadership, detail and organizational skills.
  • Ability and willingness to work flexible hours
  • Must possess a clean driving record

EOE/Minorities/Females/Vet/Disability

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed