Butler Machinery Co.

Machine Technology Coordinator

Job Locations US-ND-Fargo


Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.


The position will involve but not be limited to the following duties:


  • Product Link/Vision Link /MY.CAT.COM Responsibilities:
    • Provides customer support in the form of logistics, service and training.
    • Assign, verify customer user passwords and ID’s for Vision Link and Agcommand
    • Manage Product Link subscriptions and coordinate customer billing
    • Train sales, service, and parts team on basics of using Vision Link for sales demos
    • Train sales, service, and parts teams on the basics of using MY.CAT.COM
    • Train sales, service, and parts team on basics of using AgCommand
    • Answer questions both internally and externally on Vision Link/Agcommand/MY.CAT.COM functionality
    • Team with sales and service personnel on expiring contracts
    • Work across the Organization to ensure new services can be sold
    • Actively contact Sales/Service departments on potential telematics sales
    • Identify potential customer lists for different sales, service, and parts personnel
    • Work with Trimble/Caterpillar on trouble shooting system issues
    • Managing Telematics invoice for Caterpillar and AGCO
    • Update monthly KPI’s to monitor growth and success
  • Process Implementation:
    • Identify process to help implement procedures for projects
    • Understand different store cultures and how to communicate with that environment
    • Train internal staff on key roles within the procedure
    • Monitor and adjust inefficiencies of procedure
  • Works within and promote vision, mission, and values of BMC
  • Performs other duties as assigned


  • A two year degree or equivalent experience and training preferred
  • Proficient in MS Office, ability to use SQL
  • Possess a high interest in changing technology
  • Good communication skills in both written and verbal are a must
  • Excellent customer service skills 
  • Must be organized
  • Detail oriented
  • Willingness to travel
  • A good driving record is a must




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