Butler Machinery Co.

  • Regional Field Dispatch Coordinator

    Job Locations US-SD-Sioux Falls
    ID
    2018-1754
    Category
    Service
  • Overview

    Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Assigns jobs and work areas to Field Service Technicians according to their skills and knowledge.
    • Seeks customer feedback proactively, anticipates problems and responds promptly.
    • Responds and follow ups to employee issues and concerns.
    • Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer.
    • Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence).
    • Assists the Service Manager in Quoting and Estimating upcoming jobs coming into the service department.
    • Advises Service Manager of all customer complaints.
    • Assists the team in the implementation of Contamination Control Guidelines.
    • Meets with Service Manager on a regular basis to review department performance profitability and efficiencies.
    • Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
    • Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook.
    • Conducts self in the presence of customers and community so as to present a professional image of Butler Machinery Company.
    • Seeks and participates proactively in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
    • Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts.
    • Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
    • Works within and promotes vision, mission, and values of BMC.
    • Performs other duties as assigned.

    SUPERVISORY DUTIES:

    • May have supervisory responsibilities.
    • Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
    • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
    • Communicates with and coaches employees on assignments, providing technical expertise as needed.
    • Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.

    Qualifications

    • Excellent customer service skills
    • Strong technical knowledge
    • Good oral and written communication skills
    • Strong computer skills
    • Must have good leadership, detail and organizational skills
    • Must possess a clean driving record
    • Three (3) years of heavy equipment experience required
    • A High school and/or technical school education or equivalent combination of experience, training and/or education required

    EOE/Minorities/Females/Vet/Disability

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