Butler Machinery Co.

  • Service Coordinator

    Job Locations US-ND-Fargo
    ID
    2018-1774
    Category
    Support Staff
  • Overview

    Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

    Responsibilities

    This position has the possibility to reside in one of the ND or SD stores.

     

    The position will involve but not be limited to the following duties:

    • Opens and manages work orders and assists in the work order flow.
    • Assists in the monitoring of Service Key Performance indicators.
    • Reviews Service Reports and SIMS to assure accuracy.
    • Coordinates Service Letters, reports active units to Department Managers and monitors the progress of completion. 
    • Works with Technicians, Lead people, and Department Managers closely.
    • Works with minimal supervision.
    • Understands the complete process of a service dept.
    • Be aware of local business conditions, understand the customers, and know the service territory.
    • Administers goodwill claims promptly to Caterpillar/AGCO/Lexion and manages grief resolution.
    • Works within and promotes vision, mission, and values of BMC.
    • Performs other duties as assigned.

    Qualifications

    • A two year degree or equivalent experience and training preferred.
    • Background in mechanics preferred.
    • Must have an understanding of time requirements to perform specific jobs.
    • Working knowledge of the online DBS, BMTS and service information systems.
    • Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary.
    • Able to handle multiple tasks.
    • Excellent communication and customer service skills.
    • Detail oriented.
    • Good organization skills are essential.
    • Technical knowledge to read and understand Service Reports.
    • Applicant must be able to work well within a team environment.

    EOE/Minorities/Females/Vet/Disability

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