Butler Machinery Co.

  • Machine Control Technical Support Specialist

    Job Locations US-ND-Bismarck | US-ND-Minot | US-ND-Dickinson
    ID
    2018-1785
    Category
    Technology
  • Overview

    Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

    Responsibilities

    The position will involve but not be limited to the following duties:

    • Represents Butler when promoting the functionality and efficiency of machine control hardware and software technology products as they are sold to BMC’s contractors.
    • Coordinates and presents technology equipment to the customer via coordinated machine and equipment demonstrations.
    • Provides after sales support to customers on the operation of machine control systems.
    • Resolves customer problems in a timely manner (via telephone calls, job site visits, office calls, etc.).
    • Works with Butler sales team to educate them on features of machine technology.
    • Communicates with manufacturers regarding common failure causes and information related to product life.
    • Provides Customer Classroom Training regarding Machine Control Technology and software.
    • Networks with technical colleges and state agencies to actively promote GPS products at the point(s) of exposure.
    • Maintains and tracks all equipment/components for the region. 
    • Works with area civil engineers to obtain CAD files for construction projects.
    • Identifies and promotes new technologies that benefit BMC customers.
    • Works closely with heavy equipment sales team to identify sales opportunities.
    • Works within and promotes vision, mission, and values of BMC.
    • Performs other duties as assigned.

    Qualifications

    • Minimum of two year technical school degree with an emphasis in Construction Management, Estimating or Engineering preferred but not required.
    • Knowledge and/or experience with GPS equipment, construction work, wireless technologies, and machine control products and abilities.
    • Experience building 3D models, knowledge of survey principles, concepts and operations preferred. 
    • In-depth experience in working with computers, operating systems and installing/uninstalling software.
    • Must be proficient in MS Office Suite Software. 
    • Good problem solving and decision making skills .
    • Good customer relations and communication skills – both written and verbal.
    • Excellent time management and presentation skills are required. 
    • This position will require travel.  Must be able to meet and maintain driving insurability requirements.

     

    EOE/Minorities/Females/Vet/Disability

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