Butler Machinery Co.

  • Parts Manager

    Job Locations US-SD-Aberdeen
    ID
    2018-1802
    Category
    Parts
  • Overview

    Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Develop business plans and goals to include staffing needs, tools and equipment, parts inventories, and parts promotion strategies.
    • Monitor Key Performance Indicators and operational reports and adjust procedures / processes as appropriate.
    • Work closely with Service and Sales departments regarding their needs in order to maximize parts availability.
    • Monitor and maintain a high level of customer satisfaction.
    • Resolve customer issues and concerns.
    • Interview, select and hire employees for department.
    • Schedule parts team in manner that provides good customer service as well as reasonable work expectations.
    • Monitor, coach and counsel day to day employee performance.
    • Handle employee relations issues, training needs, overtime, vacation schedules, etc
    • Maintain safe, clean, neat and orderly work environment in accordance with safety and contamination control processes
    • Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
    • Assist in Day to Day activities of parts department.
    • Promote and grow the parts and service business, the market share and promote the vision, mission and values of BMC
    • Additional assigned duties by Operations Manager.

    SUPERVISORY DUTIES

    • Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
    • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
    • Communicates with and coaches employees on assignments, providing technical expertise as needed.
    • Selects, trains and develops employees consistent with department/division goals, providing coaching on career development.

    Qualifications

    • Prior supervisory experience or leadership training preferred
    • Knowledge of machine technology and industries we represent
    • Preference for operational knowledge of Parts Department practices and procedures normally obtained through 5-7 years of experience in a parts department.
    • Demonstrated ability in customer relations.
    • Ability to work in a cooperative manner with other departments
    • Strong verbal, written, analytical and interpersonal skills
    • Ability to effectively handle conflict situations.
    • Good Computer skills

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