Butler Machinery Co.

  • Parts Manager

    Job Locations US-SD-Aberdeen
  • Overview

    Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.



    • Develop business plans and goals to include staffing needs, tools and equipment, parts inventories, and parts promotion strategies.
    • Monitor Key Performance Indicators and operational reports and adjust procedures / processes as appropriate.
    • Work closely with Service and Sales departments regarding their needs in order to maximize parts availability.
    • Monitor and maintain a high level of customer satisfaction.
    • Resolve customer issues and concerns.
    • Interview, select and hire employees for department.
    • Schedule parts team in manner that provides good customer service as well as reasonable work expectations.
    • Monitor, coach and counsel day to day employee performance.
    • Handle employee relations issues, training needs, overtime, vacation schedules, etc
    • Maintain safe, clean, neat and orderly work environment in accordance with safety and contamination control processes
    • Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
    • Assist in Day to Day activities of parts department.
    • Promote and grow the parts and service business, the market share and promote the vision, mission and values of BMC
    • Additional assigned duties by Operations Manager.


    • Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
    • Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
    • Communicates with and coaches employees on assignments, providing technical expertise as needed.
    • Selects, trains and develops employees consistent with department/division goals, providing coaching on career development.


    • Prior supervisory experience or leadership training preferred
    • Knowledge of machine technology and industries we represent
    • Preference for operational knowledge of Parts Department practices and procedures normally obtained through 5-7 years of experience in a parts department.
    • Demonstrated ability in customer relations.
    • Ability to work in a cooperative manner with other departments
    • Strong verbal, written, analytical and interpersonal skills
    • Ability to effectively handle conflict situations.
    • Good Computer skills


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